Vonahi scope of support

Overview

This article describes the scope of product support that Vonahi makes available to its customers.

Scope of support

Vonahi Technical Support is available to investigate technical issues to provide 'break/fix', answer questions about product configuration 'best practice" and discuss specific vPenTest findings.

These responsibilities include the following:

• Troubleshooting errors or faults occurring within the product that are causing an impact on its operation.

• Assisting with reviewing the best practices for vPenTest with regard to configurations and scheduling.

• Reviewing vPenTest findings for accuracy.

Limits of support

Remediations are outside the scope of vPenTest Support.

Due to the wide variety of possible findings uncovered with our platform regarding the unique diverse nature of personalized environments, addressing solutions for any remediation recommendations is not within the scope of our support offering.

Getting help with 'out-of-scope' remediations

Kaseya Professional Services engagement options are not currently offered as a service with vPenTest remediations.

Major changes to the infrastructure could impact apps and other systems. Therefore, remediations are best handled by the internal security or engineering team responsible for the infrastructure along with any respective software vendor leveraged for their best practices.

Need support?

Kaseya is always available to assist with any product questions or technical issues.

For technical assistance, visit our Kaseya Support Portal to learn how to get in touch.